Write articles in a simple editor, keep every revision, and publish only when they are ready. Customers search your help centre; your team keeps internal procedures in collections no one outside can see.
Headings, lists, links, quotes, code and tables. Scripts, frames and hidden styles are stripped by an allow-list before anything is saved.
Edits stay in the draft until you publish. Every save is kept - view any earlier version and restore it in one click.
Group articles by topic. Public collections appear on your help centre; team-only collections hold internal SOPs.
One link with collections, article pages and search over published articles only - drafts never leak.
Readers vote once per article; you see which answers work and which need a rewrite.
Insert a link to a published article straight from a Help Desk reply.
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Write an article and publish it
Switch the help centre on and share its link
How-to guides and troubleshooting your customers can search.
Answers to the questions you are asked every day.
Internal procedures and checklists in team-only collections (Pro).
Free today, with these limits. Paid plans show a price only once they launch.
Knowledge Base is free with your A2Z account.
More room and extras for Knowledge Base.
Planned - details may change before launch.
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Every Pro app in one subscription.
Planned - details may change before launch.
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Support tickets from a hosted form: priorities, statuses, assignees, internal notes and response-time reports.
Build forms and surveys, share a link or embed them, and collect responses.
The free plan includes one public help centre and up to 20 articles. Editing, publishing, archiving and export are never limited.
Drafts are never public. Team-only collections, which never appear on the help centre, are part of Knowledge Base Pro.
No. Help centre pages are marked noindex and never appear in our sitemap - customers reach them through your link.
You and the people you invite to your workspace, with the role you give them - guests see only what is explicitly shared with them. Every request is checked on the server. Your personal notes, tasks and contacts are never shared. Nothing is sold or used for ads - the portal has no ads at all.
Yes, on every plan, as a CSV with titles, collections, status, votes and text. Export and delete are never behind a paid plan.
