Customers send requests through your support form and follow them on a private link. You reply, add internal notes, set priority and status, and see how fast you respond - all in one inbox.
Share one link. Every request becomes a numbered ticket, and the customer gets a private link to follow it and reply.
Replies are emailed to the customer; internal notes stay inside your team and never appear on their link.
Open, pending, resolved, closed - with explicit rules. A customer reply reopens a resolved ticket automatically.
Sort the inbox by what is waiting, filter by status, priority or assignee, and export to CSV.
Backlog by status and priority, plus median and average first-response and resolution times from your real tickets.
Turn a Live Chat conversation into a ticket with its messages, so nothing is followed up from memory.
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Copy your support form link (or add a ticket by hand)
Reply from the inbox - customers follow along on their link
One place for customer questions instead of a crowded inbox.
Bug reports and how-to questions with priorities.
Client requests with a clear status the client can see.
Free today, with these limits. Paid plans show a price only once they launch.
Help Desk is free with your A2Z account.
More room and extras for Help Desk.
Planned - details may change before launch.
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Every Pro app in one subscription.
Planned - details may change before launch.
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Build forms and surveys, share a link or embed them, and collect responses.
The free plan includes 50 new tickets a month and one agent. Replies, notes and status changes on existing tickets are never limited.
Not yet - creating tickets from incoming email is not available. Customers use your support form, and every reply you send is emailed to them.
Never. Their private link shows only their own messages and your replies.
No. Support forms and ticket links are marked noindex and never appear in our sitemap.
You and the people you invite to your workspace, with the role you give them - guests see only what is explicitly shared with them. Every request is checked on the server. Your personal notes, tasks and contacts are never shared. Nothing is sold or used for ads - the portal has no ads at all.
Yes, on every plan, as a CSV that opens safely in Excel or Google Sheets. Export and delete are never behind a paid plan.
