Live Chat

1. Create a Live Chat widget and choose how it looks and what it asks for.
2. Paste two lines into your website. Every common platform is covered.
3. Verify your website address. Live Chat only runs where you say it runs — without that, anybody could copy your widget code onto their own site and use your team's time.
4. A visitor opens the chat and types. It appears in your dashboard, and your agents reply in real time.

• Real-time messaging — typing indicators, delivery status, and messages that survive a refresh or a dropped connection.
• Your whole team — invite colleagues as agents; conversations can be assigned and reassigned.
• Pre-chat questions — ask for a name, email, order number or anything else from a fixed, safe list. Each one optional or required, or hidden entirely.
• Offline messages — when nobody is available, visitors leave a message instead. We never promise them a reply time we cannot keep.
• Satisfaction ratings — ask how the conversation went, once, at the end.
• Works on any site — one snippet, guides for 30-plus platforms, and it never blocks your page loading.

A support chat is a product where being vague about data would be easy and wrong, so here is exactly what happens.

• Messages are stored. They have to be — that is how a conversation survives a refresh and how you read it later. They are kept for 90 days by default, and you can change that.
• We do not store visitors' IP addresses. A salted hash is kept for abuse handling, never the address itself.
• No fingerprinting. Nothing beyond the broad device and browser family the visitor's browser already announces.
• No third-party cookies. The visitor's session lives in their own browser tab and disappears when they close it.
• Only the page path is recorded, never the query string — those carry order numbers, email addresses and reset tokens.
• A2Z Tools staff cannot read your conversations as a matter of course. Doing so needs a specific permission that is never granted by default, requires a written reason, and is recorded against the conversation.

Also not yet: chatbots and automated replies. Every answer comes from a person.